Table of Contents

AlertTrack Lite Overview

Logging in to AlertTrack Lite

AlertTrack Lite Windows Management Console

Directory of Paging Services


Alert System Login

Select an Alert Server and enter your NetWare user name and password in the spaces provided, then choose OK to log in.

When you log in to AlertTrack Lite, the Windows Management Console appears.


AlertTrack Lite Main Console

Menus:

Server

Recipient

Configure

Buttons:

 	Create

 	Delete

 	Activity Log

 	Modem

 	Applications

Lists:

Alert Server

Recipients

Alert Device Buttons:

Pager...

Alpha Pager...

MHS Mail...

Pegasus Mail...

Broadcast...

SNMP...

FaxWare...

Alert System Information:

Pending Alerts:

Successfully Sent:

Failed Alerts:

System Status:


Activity Log

For a record of alerts sent or to determine what program settings have been changed and by whom, you can view the Activity Log.

Click Activity Log or choose Activity Log... from the Server menu.

To exit without clearing or saving the activity log, choose OK.

or

To delete the current activity log without saving, choose Clear.

or

To save the current activity log for archival purposes and create a new, empty activity log, choose Save As:

The standard Windows Save As dialog box appears. Select a path and file name for the old activity log. The default location is C:\ALERTTRK\DATA.

Choose OK to save the activity log or choose Cancel to exit without saving the log.

If you want to print the currently displayed activity log, choose Print.


Modem Configuration

If you plan to use one of the paging systems for forwarding alerts, you need to define your modem in the Modem Configuration dialog box.

Enter your modem settings in the spaces provided.

Driver

Board

Port

Initialization String

Dialing Prefix

Dialing Suffix

Setup Timeout in Seconds:

Time to Retry if Busy:

Minutes to Wait Before Hang-Up:

The illustration displays the AlertTrack Lite defaults. If you do not know what settings to choose for your modem, see the manual that accompanied your modem.

If you want the settings you have just entered to be set as the modem defaults, choose Reset Defaults.

Choose OK to exit and accept the settings

or

Choose Cancel to return to the AlertTrack Lite Management Console without saving any changes.


Application Configuration

•	NOTE This step is not required - AlertTrack Lite comes with several applications already configured and it will automatically add to this list any application that sends an alert. You would use this to define the list of applications that is available when you configure an alert device, adding applications from which an alert has not already been detected. Additionally, you can delete applications if they are removed from your hard disk.

Click Applications or choose Applications... from the Server menu.

Click Add to configure an additional application.

If you want to delete an application, click on it to select it and then choose Delete.

When you have added and/or deleted all the applications you want, choose OK to return to the Windows Management Console.


Add Application to List

Type the application name in the space provided and then choose OK to add the application to the list

or

Choose Cancel to return to the Application Configuration window without adding an application.


Deleting an Application from the List

To delete an application, click on it to select it and then choose Delete.

Choose OK to delete the application

or

Choose Cancel to return to the Application List without deleting the application.


Create a New Recipient

You can define any number of recipients to receive messages from any of the seven alert devices.

Click Create or choose Create... from the Recipient menu.

Enter a NetWare user name and alias, if desired, in the spaces provided.

The alias can be any name or description you choose to further define the recipient in the recipient list displayed on the Windows Management Console.

Choose OK to accept the new recipient definition.

or

Choose Cancel to exit without creating a recipient.

You can change which message services go to a given user at any time by selecting a recipient and enabling or disabling an alert device.


Edit Recipient Name and Alias

Highlight a recipient name to select it and click Edit or choose Edit... from the Recipient menu to change a recipient name or alias.

Make changes to the NetWare user name and/or alias.

Choose OK to change the recipient definition

or

Choose Cancel to exit without changing the recipient’s configuration.


Delete a Recipient

To delete a recipient, highlight a recipient name to select it and click Delete or choose Delete... from the Recipient menu.

Choose OK to delete the recipient

or

Choose Cancel to exit without deleting the recipient.


Pager Configuration
Numeric Pager Configuration

•	NOTE Be sure that you have installed and loaded the AIOCOMX NLM on your AlertTrack Lite server. For more information, see Loading AIOCOMX.NLM.

Click Pager or choose Pager... from the Configure menu.

Enter the necessary information for your numeric paging system.

 Telephone Number

 Message/Code

 Baud Rate

 Data Bits

 Stop Bits

 Delay after Connect in Seconds

 Parity

 Alert on Following Priorities/Severities

 Alert on Following Applications

Choose OK to accept the Numeric Pager configuration

or

Choose Cancel to return to the Windows Management Console without saving changes.


Alpha-Numeric Pager Configuration

•	NOTE Be sure that you have installed and loaded the AIOCOMX NLM on your AlertTrack Lite server. For more information, see  Loading AIOCOMX.NLM.

Click Alpha Pager or choose AlphaNumeric Pager... from the Configure menu.

Enter the necessary information for your alphanumeric paging system.

 Service Number

 Service Password

 Pager #/Mailbox ID

 Baud Rate

 Data Bits

 Stop Bits

 Delay after Connect in Seconds

 Parity

 Alert on Following Priorities/Severities

 Alert on Following Applications

Choose OK to accept the AlphaNumeric Pager configuration

or

Choose Cancel to return to the Windows Management Console without saving changes.


MHS Configuration
MHS Mail Configuration

AlertTrack Lite supports the SMF-70 and SMF-71 message formats. It also supports NetWare Global Messaging and you can use an MHS gateway if your mail system is not MHS-compatible.

Click MHS Mail or choose MHS... from the Configure menu.

Enter the necessary information for your MHS system.

 To (MHS Address)

 MHS Server Name

 Path to MHS Directory

 NetWare User Name

 Password

 Verify Password

 Alert on Following Priorities/Severities

 Alert on Following Applications

Choose OK to accept the MHS configuration

or

Choose Cancel to return to the Windows Management Console without saving changes.


Network Broadcast Configuration

To configure AlertTrack Lite to send broadcast alerts:

Click Broadcast or choose Broadcast... from the Configure menu.

Enter the necessary information for your network.

 To: Server Name

 User/Group

 NetWare User Name

 Password

 Verify Password

 Alert on Following Priorities/Severities

 Alert on Following Applications

Choose OK to accept the Broadcast Message configuration

or

Choose Cancel to return to the Windows Management Console without saving changes.


SNMP Configuration

To configure your system to forward SNMP alerts, click SNMP or choose SNMP... from the Configure menu.

Enter the necessary information for your broadcast system.

 Alert on Following Priorities/Severities

 Alert on Following Applications

Choose OK to accept the SNMP configuration

or

Choose Cancel to return to the Windows Management Console without saving changes.


Sending a Test Message
Send a Message

To send a test AlertTrack Lite message, select the recipient you want to send a test alert to from the Recipient List and choose Send a Test Message... from the Server menu.

You can change the message text in the Message box. The default is "This is a test message." By default, test message are sent priority 4 but you can change the priority.

To send the test message, choose OK

or

Choose Cancel to return to the Windows Management Console without sending a test message.


No Recipients in System

When you double click on the AlertTrack Lite icon to load it for the first time, AlertTrack Lite asks you a series of questions to determine a default AlertTrack Lite user for you before you are prompted for an NetWare login. The NetWare user must have Read/Write access to the directory where AlertTrack Lite is installed.

Select your default pager type and choose OK.

Once you have created a default alert recipient, only the Login window appears when you log in to AlertTrack Lite.

•	NOTE You must be logged in to a server where AlertTrack Lite is loaded to log in to the AlertTrack Lite Windows Management Console.


Creating Default Recipient

Enter the number required to reach an outside line in the space provided and choose OK.


Alpha Numeric Pager Information

Enter your paging service TAP number and pager number (sometimes referred to as the PIN code) and press OK.

The Test Message dialog box appears:

If you want to send a test message, choose Yes

or

Choose No to continue without sending a test message.


Numeric Pager Information

Enter your pager number and press OK.

If you want to send a test message, choose Yes in the Test Message dialog box

or

Choose No to continue without sending a test message.


Pegasus Mail Configuration

AlertTrack Lite supports the Pegasus Mail system.

Click Pegasus Mail or choose Pegasus... from the Configure menu.

The Pegasus Mail Configuration window appears.

Enter the necessary information for your Pegasus Mail system.

To

Pegasus Server Name

NetWare User Name

Password

Verify Password

Alert on Following Priorities/Severities

Alert on Following Applications

Choose OK to accept the Pegasus Mail configuration

or

Choose Cancel to return to the Windows Management Console without saving changes.


FaxWare Configuration

Click FaxWare or choose FaxWare... from the Configure menu.

The FaxWare Configuration window appears.

Enter the necessary information for your FaxWare system.

FaxWare Server Name

Fax Number to Call

NetWare User Name

Password

Verify Password

Alert on Following Priorities/Severities

Alert on Following Applications

Choose OK to accept the FaxWare configuration

or

Choose Cancel to return to the Windows Management Console without saving changes.


Automatically Loading AlertTrack at Startup
Automatically Loading AlertTrack Lite at Startup

To load AlertTrack Lite automatically every time the server is booted, add the following line to your AUTOEXEC.NCF file:

LOAD ALERTTRK

•	NOTE You should add this line as near the end as possible in the AUTOEXEC.NCF file.

You can use the NetWare INSTALL.NLM or EDIT.NLM programs to change the AUTOEXEC.NCF file on each server where AlertTrack Lite is installed.


AlertTrack Lite Overview

AlertTrack Lite is a NetWare Loadable Module (NLM) that enables detection and forwarding of alerts and alarms from applications and services to any person throughout an enterprise.  Along with alarm detection, AlertTrack Lite can monitor applications such as Anti-Virus and Backup products that are loaded at the server and forward any messages they generate.

You can choose from among seven different communication devices: Numeric Pager, AlphaNumeric Pager, MHS electronic mail, Pegasus electronic mail, network broadcast messages, SNMP traps and FaxWare. Additionally, you can define an unlimited number or recipients for each  device. For your record-keeping convenience, any message delivered by AlertTrack Lite is indexed and logged for future reference.

AlertTrack Lite is a client-server solution. The administrator can configure one or more servers as Alert Servers that receive the Alert Requests to be delivered to recipients.

Logging in to AlertTrack Lite

AlertTrack Lite Windows Management Console


System Requirements

AlertTrack Lite works with the following minimum system requirements:

-  NetWare v3.11, v3.12, or v4.1x

-  1 MB available memory on server

-  1 MB available disk space on server

-  1 MB available disk space on workstation

-  1 MB available memory on workstation


Loading AlertTrack Lite at the Server

 •	NOTE If you are planning to use an alpha-numeric or numeric pager with AlertTrack Lite, the AIOCOMX NLM must be loaded before the AlertTrack Lite NLM.

From the server console system prompt [:], type

LOAD ALERTTRK

The AlertTrack Lite main server console window appears.


Loading AIOCOMX.NLM

To use the pager facilities included with AlertTrack Lite, you must be running the AIOCOMX NetWare Loadable Module. This NLM prepares your AlertTrack Lite server for modem communication, which is necessary for either numeric or alphanumeric paging.

•	NOTE Please verify that your network cards are NOT using the same IRQs as your serial ports (defaults are IRQ3 and IRQ4).

To load the AIOCOMX driver, type the following command at the server console prompt:

LOAD AIOCOMX

You can add this line to your AUTOEXEC.NCF so that the AIOCOMX driver is loaded automatically every time you boot the server.


Driver

Enter the name of your communications driver. The default is Any Driver. For example, the AIO driver, which is responsible for standard serial communication.


Board

The board number field contains the number value (zero-based) that indicates which board of the hardware type is connected to the port. The default is *, which means the first available.


Port

The port number field contains a number value (zero-based) that indicates a particular port on the board. The default is *, which means the first available.


Initialization String

Enter the commands necessary to initialize your modem. The initialization string prepares your modem to communicate with the paging system. The default string, ATE1Q0V1X4&C1M1, is usually adequate for most modems, but consult your modem documentation if you are unsure.


Dialing Prefix

Enter the dialing prefix, such as the default ATDT9, required by your modem or phone system.


Dialing Suffix

Enter the dialing suffix, if necessary for your particular modem. The default is no dialing suffix.


Setup Timeout in Seconds
Setup Timeout in Seconds:

The number of seconds your modem will be idle and wait before retrying.


Time to Retry if Busy
Time to Retry if Busy:

The number of minutes to wait before redialing.


Minutes to Wait Before Hang-Up
Minutes to Wait Before Hang-Up:

The number of minutes to wait after sending the message before disconnecting.


Telephone Number

The number used to dial out to your paging system.


Message/Code

The default numeric message or code to send.

The message code is divided into three sections. The first three digits (by default, 911) indicate that this page is an AlertTrack Lite message. The next three digits indicate the alert priority (001, 002, 003, and so on). The last four digits indicate the record identification number of the alert. You can look up the record ID number in the AlertTrack Lite activity log to find out the nature of the alert. For example, an alert using the default message code with an alert of priority 3 might look like this: 9110034321


Baud Rate

The paging system communication baud rate. The default, 300, is adequate for most paging systems.


Data Bits

The default is 7.


Stop Bits

The default is 1.


Delay after Connect in Seconds

The number of seconds to wait after connecting to the service before sending the message. The default is 10 seconds.


Parity

The method used to check the integrity of data - choose odd or even. The default is even.


Alert on Following Priorities/Severities

These priorities are set by the application and are forwarded to AlertTrack Lite. Choose from critical, major, minor, informational, unknown. The default is to alert on all.


Alert on Following Applications

For the alert system that you are configuring (ie. MHS Mail, FaxWare or Network Broadcast Message, etc.), select the applications for which you want send an alert. All the applications defined in the Application Configuration window are listed here and selected by default. Click on the ones you want to deselect.


Service Number

The number used to dial out to your alphanumeric paging system.

•	NOTE  AlphaNumeric paging uses the Telelocator Alphanumeric Input Protocol (or TAP) for sending messages. See the Directory of Paging Services.


Service Password

The password required by your paging system.

•	NOTE  This password is usually not required.


Pager #/Mailbox ID

The identification code to which AlertTrack sends alerts. This is defined by your paging system and is also referred to as a PIN code.


To (MHS Address)

Use the default format NAME@MHS_SERVER for this entry. NAME is the recipient of the message and MHS_SERVER is the recipient’s host name or gateway name.


MHS Server Name

Use the default server name format MHS_SERVER_NAME.


Path to MHS Directory

Enter the path where the MHS directory is located on the server you have defined. Use the standard NetWare VOLUME:DIRECTORY format for this entry. The default is SYS:MHS.


NetWare User Name (MHS Mail)

Enter a user name for your MHS server, if MHS is running on a server other than your AlertTrack Lite server.


Password & Verify Password

Enter the password for the user name in the Password text box.

Verify that you typed the password correctly in the Verify Password text box.


To, Server Name
To: Server Name

Enter the name of the NetWare server where the user or user group customarily logs in.


User/Group

Enter the standard NetWare user name or group name to whom AlertTrack Lite broadcast messages are sent.


Routing Information, NetWare User Name
NetWare User Name

Enter a NetWare user name for the server where the recipient is logged in, if it is a server other than the AlertTrack Lite server.


SNMP Trap

An SNMP trap is a message that is sent to a location on the network using the Simple Network Management Protocol, which is an industry-standard protocol for communicating for workstations, routers and other network devices. AlertTrack Lite receives SNMP traps and forwards them according to the specifications you have defined.


Server Menu

 Activity Log...

 Modem...

 Applications...

-----------------------------------

 Send a Test Message...

-----------------------------------

 Exit...


Recipient Menu

 Create...

 Edit...

 Delete...


Configure Menu

Pager...

Alpha-Numeric Pager...

MHS...

Broadcast...

SNMP...

Pegasus...

FaxWare...


Alert Server List

Click on the down arrow of the Alert Server List in the AlertTrack Lite Management Console to display a list of the servers currently running AlertTrack Lite.

Select the Alert Server that you want to administer, and the Alert System Login dialog box appears.


Recipient List

The Recipient List in the AlertTrack Lite Management Console displays the User Names and Aliases of the defined AlertTrack Lite recipients.

From this list you can add new, and edit or delete existing alert recipients.

You can also add or remove alert devices for a particular recipient.


Adding / Removing Alert Devices

Highlight the recipient name and check the boxes to the right of the Recipient List to enable or disable any of the seven alert devices for that recipient (an "x" indicates that the device is enabled):

 Pager...

 Alpha Pager...

 MHS Mail...

 Pegasus Mail...

 Broadcast...

 SNMP...

 FaxWare...

Click on the button corresponding to the alert device chosen to configure it.


To (Pegasus Mail user name)

Enter the name of a Pegasus Mail user to whom alert messages should be sent. The default recipient is SUPERVISOR.


Pegasus Mail Server Name
Pegasus Server Name

Use the default server name format PEGASUS_SERVER_NAME.


NetWare User Name (Pegasus Mail)

Enter a user name for your Pegasus Mail server, if Pegasus is running on a server other than your AlertTrack Lite server.


FaxWare Server Name

Use the default server name format FAXWARE_SERVER_NAME.


Fax Number to Call

Enter the number of the facsimile machine that you want the FaxWare server to send fax alert messages to.


NetWare User Name (FaxWare)

Enter a user name for your FaxWare server, if FaxWare is running on a server other than your AlertTrack Lite server.


Pending Alerts

Alerts that have been noted by AlertTrack Lite and are in the process of being sent to the designated recipients.


Successfully Sent Alerts

Alerts that have been received and distributed to all the designated recipients.


Failed Alerts

Alerts that AlertTrack Lite was unable to forward to a specific recipient or device.


System Status

This status line describes the current state of the selected AlertTrack Lite server.


Recipient

A network user who has been set up to receive AlertTrack Lite alerts.

All defined recipients appear in the Recipient List in the AlertTrack Lite Management Console.


Directory of Paging Services

•	NOTE If you do not know the TAP phone number for your paging system and it is not listed here, please call your provider.

SkyPage (Nationwide coverage)

     TAP Number:     (800) 759-6366

Mobilcomm (Nationwide coverage)

     TAP Number:     (800) 946-4644

PageNet (Nationwide coverage pagers only)

     TAP Number:     (800) 720-8398

PageNet (Local coverage pagers only)

     Please contact your local PageNet office for local TAP (modem line) numbers.


Local PageNet Offices

ALABAMA

Birmingham        (205) 823-7243

Mobile                (334) 478-7243

ARIZONA

Phoenix               (602) 257-1968

CALIFORNIA

Anaheim              (714) 978-9977

Burbank               (818) 552-5800

Commerce          (213) 721-9339

Fresno                 (209) 436-6570

Long Beach         (310) 422-4242

Los Angeles        (310) 575-4100

Oakland               (510) 562-4800

Ontario                (909) 984-7777

Sacramento         (916) 929-7243

San Carlos           (415) 591-7900

San Diego            (619) 455-7243

San Francisco     (415) 543-3073

San Jose              (408) 955-9900

Vista                    (619) 744-7243

Woodland Hills  (818) 594-7200

COLORADO

Englewood          (303) 721-7800

CONNECTICUT

Hartford              (203) 659-2250

DISTRICT OF COLUMBIA

College Park, MD    (301) 220-2525

FLORIDA

Daytona Beach        (904) 253-5380

Ft. Lauderdale         (305) 771-5004

Jacksonville            (904) 464-0977

Miami                      (305) 267-4600

Orlando                   (407) 649-8007

Sarasota                   (813) 365-3363

Tampa                      (813) 873-7200

West Palm Beach   (407) 478-0025

GEORGIA

Atlanta                    (404) 841-9100

ILLINOIS

Chicago                  (312) 621-4500

Homewood            (708) 799-3800

Westchester          (708) 409-1100

INDIANA

Indianapolis           (317) 848-4400

KANSAS

Lenexa                   (913) 649-4900

LOUISIANA

Metairie                (504) 835-7243

MARYLAND

College Park        (301) 220-2525

Owings Mills       (410) 356-8980

MASSACHUSETTS

Burlington            (617) 272-7243

Providence, R.I.   (401) 751-7243

MICHIGAN

Farmington Hills  (810) 488-0000

MINNESOTA

Edina                    (612) 884-4400

MISOURI

Kansas City         (913) 492-4151

Saint Louis          (314) 965-5000

NEVADA

Las Vegas            (702) 732-1177

NEW JERSEY

Edison                 (908) 603-7200

NEW YORK

Elmsford             (914) 592-2277

Garden City        (516) 745-0300

New York           (212) 912-1188

Staten Island       (718) 983-2800

NORTH CAROLINA

Charlotte             (704) 525-7243

Greensboro         (910) 547-2400

Raleigh                (919) 833-7243

OHIO

Cincinati              (513) 772-7300

Cleveland             (216) 573-7243

Columbus            (614) 847-1600

Dayton                 (513) 438-1020

OREGON

Portland              (503) 230-2746

PENNSYLVANIA

Philadelphia       (610) 940-1300

Pittsburgh          (412) 788-9000

SOUTH CAROLINA

North Charleston  (803) 747-7243

Greenville          (803) 232-7243

TENNESSEE

Knoxville           (615) 584-5700

Memphis            (901) 681-0600

Nashville            (615) 298-2600

TEXAS

Austin                 (512) 467-7243

Beaumont           (409) 832-7243

Dallas                 (214) 247-7243

Fort Worth        (817) 545-7243

Houston             (713) 781-7781

San Antonio       (210) 979-7243

UTAH

Salt Lake City   (801) 531-8351

VIRGINIA

Chesapeake       (804) 424-6900

McLean             (703) 734-5666

WASHINGTON

Bellevue            (206) 747-9646


Priority

Different priorities can be assigned to alerts to indicate the severity of the message. The priority options are: 0-Unknown, 1-Critical, 2-Major, 3-Minor, and 4-Informational.


AIOCOMX Test Utility

In the AlertTrack Lite directory (SYS:ALERTTRK) you will find a useful utility that can help you determine if you installed your AIOCOMX driver and the modem correctly.

To load the AIOCOMX test utility, type the following command at the server console prompt:

LOAD SYS:ALERTTRK\TESTAIO.NLM

TestAIO will detect all the boards and ports available through the communication driver you loaded, and will verify that your modem is attached and working correctly.


AlertTrack Server
AlertTrack Lite Server

Select the AlertTrack Lite Server where the recipient that you want the send the message to is defined. Click on the down arrow to view a list of available AlertTrack Lite servers.


Send Message To

Type the name of the AlertTrack Lite recipient that you want to send the message to. If you are logged in to the AlertTrack Lite server that you have selected, you can click on the down arrow to view a list of the defined recipients and select the recipient from the drop-down list.


Message

Enter the text message (maximum of 150 characters) that you would like the designated recipient to receive.